Support
If something isn't working the way it should, write to us. We read every message and reply by email.
You can write to us in English, Spanish or Russian.
If you use the app
Write to support@caminata.app and tell us what happened.
To help you faster, please include:
- The name of the route and the city.
- The language you bought it in.
- Your iPhone model and iOS version.
- What you expected to happen, and what happened instead.
- If it's about a purchase: the transaction identifier from the receipt Apple sent you.
Refunds
Purchases go through the App Store, so refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com using the Apple Account you bought with. If Apple turns the request down and you believe the fault is on our side, write to us anyway.
If you create routes
Questions about moderation, translations, earnings and payouts are also answered at support@caminata.app. The status of your routes and your balance are always visible in the panel.
Open the panelData protection
To exercise your rights over your personal data, or for any question about how we handle it, write to privacy@caminata.app.